Information We Collect
Account and usage information
Name, email, Telegram username, channel information, subscription and transaction history, plus device, log, and usage data.
Payment information
Card details are collected and stored directly by our payment processors, not by Samsagram. We retain transaction records and payout destination details for Creators.
KYC (identity verification) information
Because Samsagram processes recurring payments and payouts on behalf of Creators, financial regulations and our payment and banking partners require us to verify identity before enabling payment services. Depending on your role, transaction volume, and jurisdiction, we or our verification vendors may collect: a government-issued photo ID (passport, national ID, or driver's license); a selfie or liveness-check video to confirm the ID belongs to you; proof of address; date of birth and, where required, tax identification numbers; and, for business Creators, registration documents and beneficial-ownership information. KYC documents are collected solely to verify identity, prevent fraud, and comply with financial regulations — never for marketing or profiling.
How We Use Information
- Operate the Platform: process subscriptions, manage channel membership, issue payouts, and provide support
- Verify identity and eligibility to use payment and payout features (KYC/AML compliance)
- Detect, investigate, and prevent fraud, chargebacks, and Terms of Service violations
- Comply with legal, regulatory, and law-enforcement obligations
- Communicate with you about your account, transactions, or verification status
- Improve the security, reliability, and performance of the Platform
Data Retention
- Account and transaction data is retained for as long as your account is active, and after closure for the period required to meet accounting, tax, and legal obligations.
- KYC documents and verification records are retained for the minimum period required by applicable financial and AML regulations (typically around 5 years after account closure, varying by jurisdiction), then securely deleted or anonymized unless a longer period is legally required.
How We Protect Information
- KYC documents and payment-related data are encrypted in transit and at rest.
- Access to KYC documents is restricted to personnel and vendors who need it for verification, compliance, or fraud prevention, and is logged.
- We use industry-standard security practices, but no system is completely secure — use a strong, unique password and safeguard your credentials.
KYC data gets tighter access controls than the rest of your account
Verification documents are stored and accessed separately from general account data, with logging on every access, so exposure is limited even in the event of a broader account compromise.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information (including verification status) we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and regulatory retention obligations — KYC records tied to financial compliance generally can't be deleted on request while a retention obligation applies
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent, noting that KYC verification may be a condition of using payment features
To exercise these rights, contact us using the details in Section 10. We may need to verify your identity before fulfilling a request — including, where relevant, using the same KYC process described above.
International Data Transfers
Samsagram and our verification and payment partners may process and store information in countries other than your own. Where we transfer personal information internationally, we rely on appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, as required by applicable law.
Children's Privacy
Samsagram is not directed to, and does not knowingly collect information from, anyone under 18. If we learn that we've collected information from someone under 18, we will delete it and terminate the associated account.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email. Continued use of Samsagram after changes take effect constitutes acceptance of the updated policy.